PTCL GETS NOTICE OVER POOR QUALITY OF SERVICE

Pakistan Telecommunication Authority (PTA) has issued Show Cause Notice to initiate proceedings against M/s PTCL on showing poor quality of service, based on the results of the Quality of Service (QoS) Survey conducted recently by PTA. PTA has given 30 days time to PTCL to submit a reply. Based on the outcome, PTA, under the Telecom Act, reserves the right to proceed legally.

The QoS survey is a regular activity of PTA and the objective is to ensure that the interests of the consumers of telecommunication services are duly safeguarded and that the licencees are providing telecom services as per service quality standards of the license.

PTA has been repeatedly informing PTCL about its poor QoS results and PTCL was directed to improve their service quality as per license conditions, however, no improvements have been made despite ample time provided to PTCL. As a result, show cause notice has been served to initiate proceedings against the licensee as per the rules.

Chairman PTA, Dr. Mohammed Yaseen said that ensuring quality service to consumers has always been a priority of PTA. This is evident from the continuous surveys conducted by PTA for both mobile and fixed line sectors. The recent establishment of Consumer Protection Directorate, providing fast and easy complaint registration mechanism is another major step in protecting and safeguarding consumer interests.

Source: IT Insight, 4th February 2010.
http://www.itinsight.info/2010/02/ptcl-gets-notice-over-poor-quality-of-service